The IT department was released from its pigeonhole to become everyone’s concern and training area. At its mildest, ’You’re on mute’ was a phrase no one wanted to be on the receiving end of and we all needed to embrace online working and meetings.
Aside from reviewing the mindsets, systems and frameworks to make business sustainable, the forced lockdown meant a paradigm shift
in how to actually carry it out. There was an associated awareness of the benefits of reining in business travel (worrying for Hospitality when 20 per cent of global income in that sector is derived from this). While there will always be a need for face to face meetings, many organisations are reviewing those requirements and have removed travel as the norm. ‘The days when I flew six hours for a one hour meeting are gone. I can be so much more productive in those six hours and meet online for the one hour,’ as one CEO put it. That, coupled with environmental impact awareness, has changed things for a long time to come.
The post Covid business scenario promises better access to skilled people wherever they live, can enable increased productivity for individuals and small teams and lead to better employee experience. It’s the difference between how to “do” or how to “be”.
None of this is easy. Finding the happy medium between flexible working, maintaining productivity and common culture, upholding ethos and collective mindset is a challenge for all in business. “Shareholder first” thinking tends to focus on short term results but people centred corporate cultures are demonstrating tangible results.
As Forbes put it: “The leaders of people-centric companies understand that it’s people who make their company successful. These companies realise that when people feel valued and cared for, they do their work with stronger intrinsic motivation, a deeper sense of meaning, and a greater level of engagement. They go the extra mile simply because they want to contribute to an organisation that cares about them.’ The World Economic Forum says it is all about “People, planet and profit” in a triple bottom line that has equal importance. In our own small way, Guernsey Chamber will continue to do its best to focus on the people in our business community.
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